Lyft Customer Support
I had to call Lyft customer support when I was trying to pick up a passenger at a casino parking garage that was underground. The GPS in the app wasn’t allowing me to select that I picked up the passenger. It was so frustrating because I literally had to drive around in circles in a packed garage with the customer in the backseat. He was on his way to the airport so we obviously had little time to mess with the app over silly little glitches.
The customer was obviously getting frustrated and offered to pay me cash to get him to the airport on time. You really aren’t allowed to except passengers this way but we had little to no choices. I took him to the airport, dropped him off, and went to the airport staging area to call customer support right away.
Since I called right away and talked to somebody, this ride was not counted against me as a canceled ride. You can get in trouble if you cancel rides often. There might be something fishy going on with you as a driver accepting passengers and then canceling.
How to get to the ‘Contact Us’ button
I will say, I like contacting Uber through the app much more than Lyft. Lyft is not as easy or user friendly to call customer support. You have to go in to Help and select one of the topics, go in to another sub-topic, scroll down to the bottom and select the button that says Contact Us.
Some help topics don’t have the Contact Us button, so you have to just find one topic that does.
Once you select Contact Us, you will have to option to either choose Email or Call.
Also be sure to read the page for Lyft Phone Number to call.
I am a singer, songwriter, model and actress. I drive part time for the flexibility of making income on my own hours, or when I am in between gigs and/or jobs.